What leaders ask before they commission the work.

Software selection and implementation sit outside this practice. The work covers the operating design: the flow, the decision rights, the measures, and the transition sequence. If a tool is already in place, the design can say what the tool must support. Choosing and configuring the tool is a different project.

The practice is based at Strada Sprîncenoaia 3g, MD-2028, Chișinău, Republica Moldova. Working sessions are remote, or in Chișinău when being in the room is the better way to see the work. The working language, and the language of written deliverables, is English.

Cross-functional operating processes where strategy and daily work have drifted apart: order to delivery, client onboarding, internal approvals, a post-merger handoff, or a priority that exists in the plan and has no path. A single person’s task list, a software build, and a legal review are poor fits. The Focus page lists the situations that usually lead to a call.

A sponsor who can name the intent, and the people who actually run the process. A picture drawn only with executives tends to describe the process they wish existed. We will say so in preparation if the room is missing an operator.

Mapping is one input. The practice starts from a strategic intent and ends with decisions, measures, and a cadence. A workshop mural that nobody owns the following month is not the result we hand over.

Yes. Front-line and functional participants are part of an Operating Reality Review and of a Design Cycle. The sponsor hears the same findings. We do not collect a private performance file on individuals, and the work is not an HR investigation.

A sentence on the process, a sentence on the result it should protect, and the name of the sponsor. Existing procedures help later, during preparation. You do not need a polished brief to make contact.

A Signal Review asks for a briefing, a handful of interviews, and one review meeting across two or three weeks. A Design Cycle asks for a weekly working session of about 90 minutes, plus interviews in the first half. The proposal states the time before you agree.

Disagreement is part of the review meeting. The picture is discussed and corrected where the evidence supports a correction. Where a management choice remains open, the file records it as open. We do not trade the findings for a smoother meeting.

The fee is a fixed amount in a written proposal, after the scope is clear. It reflects the number of workflows, the number of people interviewed, and the depth of documentation. The site lists no universal price, because a single number would misstate different scopes. Invoices are in EUR or MDL, as the proposal states. A retainer is monthly. Either side may end it with 30 days’ notice unless the written agreement sets a different term.

No. A process can be redesigned so a stated intent is easier to see and easier to run. The commercial offer does not promise a percentage saving, a headcount result, or a cycle-time figure. Those outcomes depend on decisions the client makes after delivery.

Send a note through the contact form or to info@digitalstratconnct.com. A Signal Review is a complete engagement. After it, you can stop, adjust locally, or ask for a Design Cycle. The next step is always a separate written proposal.

Engagement files are used to do the work you commissioned and to communicate with the sponsor. They are not used as marketing examples. The site does not publish client names. The Privacy Policy explains personal data sent through the contact form. Project confidentiality is restated in the written agreement.

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